Case management and patient safety: opportunities for process and performance improvement.

摘要

Awareness and activities about patient safety and the need for improvement are wide-spread within the health care industry, but the role and the expectation for case management in this area has not yet been well defined. Some case managers voice doubts about the ability to affect safety because they typically are not direct caregivers. Is it realistic to expect case managers and their organizations to influence and improve patient safety?