At the heart of the Japanese total quality philosophy is one simple and fundamental idea: the belief that each person should be regarded as being the expert in his or her own job. If they are not an expert, then they are developed until they are. With this in mind, the corporate goals of an enterprise are then based on a concept that is designed to use the collective thinking power of all of its people to make that organisation the best in its business. It might well be Japanese, but we are not short of examples in the UK.
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