CBI recorded the lowest absence levels in British industry last year since its absence survey began in 1987, 50 why is it worrying about 'the lost billions'? QW's Alison Taylor looks into the reasons for absenteeism at work and what can be done about it. It is generally accepted that an organisation's people are central to its success. At least that is what successful companies tend to say when being congratulated on their latest accolade. Take Richer Sounds, hi-fl and home cinema retailer, and runner up in the esteemed Sunday Times '100 best companies to work for' 2003. John Clayton, the company's HR and training director puts the company's success solely down to its staff 'The bottom line does count, but by making sure your staff are happy and actually want to work for your company you can make your organisation far more efficient and dramatically improve profitability.'
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