While cynics scoff about whether anything can be flawless, the six sigma concept developed by Motorola has won many converts due to its success as a driver of cultural change in companies.The six sigma concept grew out of various quality initiatives at Motorola in mid-80s. The company's land mobile products sector established a single matrix for quality (total defects per unit) which dramatically changed the way management measured and compared the quality improvement rates of all divisions. Because all operations used the same measurement, the goal for defect reduction was uniformly applied to all activities.
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