Process benchmarking is comparing with, and learning from, others about the way you do things and how well you do them with the aim of creating improvements. Process benchmarking is a structured approach of comparison and learning. It involves comparing the operation and performance of a process with the equivalent process in other organisations. The aim is to learn from the comparison and introduce improvements into your way of doing things. The key word here is 'structured'. The benchmarking process was initially developed by Rank Xerox as one of the tools in its quality process (and described by Robert Camp in his book Benchmarking - the Search for Industry Best Practices that Lead to Superior Performance). It stems initially from the Japanese term 'dantotsu' which roughly translated means 'the best of the best', and was used by Rank Xerox to seek out best (ie world class) performance. Finding the best performance requires discipline, patience, tenacity and, most importantly, a structured process.
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