The business excellence model is as comfortably positioned within the manufacturing sector as it is within the service industry or public sector. There seems to be a popular belief that it is more at home in the public sector, which is not borne out in fact. Reinier Remmelink and Tim O'Hanlon show how deployment of the excellence model in the service process of a manufacturing company has led to leading-edge thinking and award-winning performance in supply chain managementThere are varying levels of maturity with the'application'of the model, and certainly the public sector is displaying a growing number of illustrations that lessons have been learnt. The issue of maturity is an important dimension when considering the suitability and value-adding contribution of the model because without such thought, the model could become yet another fashion statement, soon to be'out of season'.
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