Take The Money And Run: the decision to take any and all business can be short sighted and damage a company's reputation

摘要

When it is hot, people need their air-conditioning conditioning systems serviced, repaired or replaced. When it is cold, they need the same attention to their heating systems. Money pours in for service and repair businesses during the busy seasons. The telephone doesn't stop ringing and technicians are putting in long days. The greatest temptation is to schedule as many service appointments as are physically possible; direct the technicians to finish one job and get on to the next. Customers are waiting! With all that business, sometimes concern for one individual customer and the service they may be accustomed to drops by the wayside. Pressure to maximize the number of jobs may overshadow the quality of service offered for a specific job. The business focus could easily switch from a quality strategy to a quantity strategy. "Everybody move faster or we will miss a job," becomes the norm.