Consumer-driven technologies are influencing the development of enterprise hardware and software, enterprise information technology (IT) operations and how enterprises conduct business internally and externally. Historically, government research and large enterprises drove technology innovation, which then trickled into the consumer market. During the past decade, a profound shift in this phenomenon has occurred largely because of the proliferation of smart devices and omnipresence of Internet access. This trend is weaving its way into the utility sector as we see some utilities begin to adopt consumer-driven innovations. They see the benefits: significantly enhanced asset management, proven compliance, improved safety and more reliable service to their customers.
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