What you don't know about interacting with end users could hurt you

摘要

Most IT pros are hired for their PC knowledge and troubleshooting skills, but few are trained in the communication skills necessary to work effectively with end users. Fortunately, we've collected tips you can quickly put into practice to increase your customers' satisfaction. To boost your skills for offering great service, we'll: 1. Examine ways to maximize non-verbal communication. 2. Offer suggestions for navigating difficult customer interactions.