Script Your Own Desktop Diagnostic Tool

摘要

What if you could offer your Help desk technicians one-stop shopping in computer configuration information that included group memberships, installed software, hot fixes, disk space, uptime information, and blue screen instances? If you collected such data before dispatching a technician, you'd give the tech a detailed picture that could help him or her find hidden problems more quickly. In many cases, problems could be identified and resolved without an onsite tech visit. Another benefit would be that you could identify potential problems and resolve them before they become headaches. No single tool that I know of will produce a report with all the details of user permissions and PC configuration, but the good news is that you can build your own reporting tool by using command shell scripting utilities. If you're new to scripting, the DesktopDiag.bat script that I've developed will introduce you to the world of command shell scripting. As a bonus, the script can do double duty on servers. Having a detailed list of installed server software, services, and various configuration options can be an asset in server configuration control, disaster recovery planning, and server virtualization migrations.