Taking Service to the Next Level With 311

摘要

This month Western City focuses on technology and how cities arc using it to enhance public service and engage the community. In San Francisco, we offer a 311 Customer Service Center that residents, businesses and visitors can access in a variety of ways - online, through mobile applications or with a phone call. The 311 Customer Service Center operates 24 hours a day, 365 days a year to provide access to City and County of San Francisco government information and services. The goal is to assist callers with questions or requests for service at the time of the call. Less than 5 percent of the center's overall call volume results in a caller being transferred to another department for an answer.