Welcome to a New Year. How About a New Oulook?

摘要

Ifor one am happy we are done with 2010 and into 2011. Call it fatigue if you want, but I am really looking forward to this new year. There is a new day at hand. Last month I made the suggestion that we should aim to make our customers' lives easier in 2011 by helping them contain their costs and maintain their water supplies and equipment at a high level of performance. Now I want us to start doing it. We talked last month about proper and timely maintenance on water supply systems and equipment. This is probably the single most important thing we can do. From the early 1980s we spent nicely and growth was good. But we have found out it was on borrowed money, and we now know this borrowing was unsustainable. Frankly, we should have known it at the time as well.