When High Performance Flows: How Yarra Valley Water made it to the global stage

摘要

I'm often asked how Yarra Valley Water accomplished all we have the past few years. Yet there's no sound bite to describe the work behind our innovations. These include an award-winning customer hardship program, new water recycling methods to drought-proof 100,000 properties, a breakthrough leak detection process, and Australia's first Waste-to-Energy facility linked to a sewage treatment plant. We've seen a 36% increase in hardship customers assisted, a 20% operating expenditure decrease, and staff engagement scoring in the Australia/New Zealand Top 20. Recent accolades we've proudly earned include being named to Australian Business Review Weekly's "Most Innovative Companies" list. None of it was predictable. To begin with, our hands were very full providing water services to 2 million people and 50,000 businesses in Victoria. Moreover, what our people have delivered is really the result of a 15-year story - one of high performance and innovation that ultimately put us on the leading edge of our industry, with peers in other parts of the world replicating our advances.