WHY YOUR BOSS MAY STOUT SWEATING THE SMALL STUFf

摘要

Ever had a boss tell you to keep talking while she checked her Black-Berry? How about a team leader who pronounces your name wrong? Such slights may not mean much individually, but added up they can lead—at least in terms of employee retention— to death by a thousand paper cuts. As corporate America struggles to promote more women and minorities up the ladder, a new workplace buzzword is moving from executive suite to lowly cubicle. Part pop psychology, part human-resources jargon, the term microinequities puts a name on all the indirect offenses that can demoralize a talented employee. Equipped with this handy label, scores of companies, ineluding IBM and Wells Fargo, are starting to hold training seminars that don't so much teach office etiquette as hold up a mirror showing how such minor, often nonverbal unpleasantries affect everyone.