Complaints are nothing new!

摘要

In May 2016 a new organisation emerged on the British railway landscape: the Association of British Commuters (ABC). Set up by passengers and campaigners on the Southern network it was initially formed to fight "for the rights of passengers" and to crowd-fund investigations into the railways' practices, to pursue legal action and effect change. This nascent organisation is now a voice on Twitter and elsewhere for passengers' interests. Yet this organisation is not alone. Numerous voluntary groups work for improvements on passengers' behalf, for instance the Reigate, Redhill and District Rail Users Association and Tonbridge Line Commuters.