The Civility Solution: What To Do When People Are Rude

摘要

It's a rude world, but there are ways to help make it more polite, says literary professor Forni. He notes that polite people may be overwhelmed by the rudeness that confronts them every day-loud cellphone conversations, aggressive drivers-and can feel tempted to be rude in return.rnForni discourages this reaction and shows ways to civilly answer an inconsiderate action or remark. He offers more than one hundred examples that span the whole range of human interactions with family members, coworkers, friends, relationship partners, salespersons, and others. He explains rudeness, how it works, and how we can defend ourselves against it politely.