CTI™ EXPO Spring ''98 On-Site Mini-Guide

摘要

It is clear that computer-telephony integration (CTI) is transforming the workplace — the call center, the enterprise, the small office/home office. The question, then, is this: As businesses find themselves in changing environments, which businesses will thrive and which will falter? The businesses that succeed will be the ones that secured a competitive advantage, and secured it quickly. And the fastest way to secure a competitive advantage is through technology, provided it is implemented intelligently — that is, after the implementers have benefited from the most objective and thorough education possible.