Digital signal processing chips have ushered in an age of using intelligent terminals in the form of voice mails. Tone recognition is possible with DTMF sets. One widely popular area of application of the computer based voice mail interactive systems would be 'Fault Booking' in telephone exchanges. This article describes in detail the features, operation and advantages of Automatic Voice Interactive Fault Booking System, presently operational at few telephone exchanges of Calcutta Telephones.
展开▼
