RBS is trying to lose customers but it's not working, employee experience vs pro shareholder brawl

摘要

Royal Bank of Scotland looks likely to miss an August 2020 deadline to offload 120,000 commercial customers. The bank has been ordered by regulators to incentivise customers to switch to rival firms, in a bid to curb RBS’s dominance in the business banking sector. It’s thought, by insiders apparently briefed on the figures, that so far around 18,000 customers have switched during the first seven months of the scheme that was agreed in 2017 - and launched in February 2019 - by the UK government and EU regulators as a condition of the bank’s financial crisis bailout.