311 projects can do a lot for the city - and for the IT employee's resume

摘要

Municipal 311 projects have mostly been seen as success stories wherever they have been put in place. That's because unlike many IT projects in government, it's usually the political side of the organization that is driving the adoption of 311. While 311 projects are popular with politicians, implementing 311 can be equally as beneficial to a city CIO's career, according to Accenture's Michael Jordan.