Imagine that a serious crisis is unfolding right before your eyes. Almost immediately, conditions begin to deteriorate in ways few ever anticipated. Widespread panic and desperation quickly follow as the downward spiral accelerates. After careful consideration, you determine that the only relative safety lies outside the hot zone-you need to get moving right now. But between you and your intended destination are obstacles and lots of frightened, hungry, thirsty, highly stressed-out people. Many of these folks have no plans, no preparations, and no idea what to do next. Crowds are literally standing around waiting for someone "in charge" to tell them what to do.
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