"Vendor compliance" is the process of riding herd on suppliers to ensure they are living up to their contractual commitments. "Vendor management" takes the concept a step further, according to Barnes. It requires that executives become proactive in their approach to the vendor base, from the time a purchase order is created to final delivery. Visibility throughout the process is an essential tool for ensuring service quality from the start, rather than managers reacting to negative events as they happen.
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