Aligning Metrics With Your Company's Strategic Vision

摘要

We have spent over a decade understanding what drives operational performance in DCs through the DC Measures Study. We've written that a DCs operations should reflect the firm's strategic direction. If the strategy is not communicated or understood, firm performance will be mixed at best. Combining over 2,000 respondents spanning five years of data, we've identified a common theme: the lack of alignment between the operational level and corporate strategy.