Three Last-Mile Retail Solutions on the Rise

摘要

Through the third quarter of 2020, e-commerce sales in the U.S. jumped more than 36% year-over-year, representing about 14% of total retail sales. During the first wave of the COVID-19 pandemic, FedEx Corp. and United Parcel Service Inc. implemented temporary surcharges on ground deliveries following a massive increase in volumes. Then came peak-season holiday surcharges, and many shippers looked for other solutions. Alternatives to delivery like buy online, pick up in-store (BOP1S) were gaining popularity before the pandemic, though many customers became wary once COVID-19 infection rates spiked.