Key market trends like global competition, access to data and a growing focus on customer experience are driving a movement toward service-based supply-chain models. However, these models can require changes to business strategy, product design, supply-chain operations and employee training and mindset - all of which can be blamed for slow adoption. Access to data needed to support service models is a significant challenge, too. Determining which service-based offerings make sense for your company, and how to deliver those offerings, requires clear strategic and product alignment, critical capabilities development and an agile development cycle.
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