The pleasant, well-dressed and attentive salesman at the motor fair was asked a question: "I believe there is a diesel automatic model of this car planned. Do you know when that will be?" His response was an unexpected, yet honest: "Well, you're telling me something I don't know. Of course I'm not surprised; they never tell us anything in this company." When you consider the mind-boggling budget that this particular world-renown automobile manufacturer pours into its branding, marketing and promotions - not to mention its R&D, design and quality control - this worrying lapse of not keeping all its front-line employees up-to-date and involved in the company's current thinking and future plans is short-sighted to say the least.
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