Hamburg Sued: excellent customer satisfaction

摘要

Since Maersk Line bought Hamburg Slid, the 'integration has been soft as we have kept the same customer support systems and maintained the same commercial network,' says Hamburg Sued Colombia and Ecuador gm Liborio Cuellar, with only the 'operations and network' run jointly. The first eight months were a challenging period. In the Caribbean, 'we had new services, and in the Pacific the new Asia services. At first the co-ordination was difficult but at the end of the day, that's where we got together and made it work.'