For Cigna, one of the largest health insurers in the U.S., protecting intellectual property means protecting its lifeblood - customer data. "It's critical because what we do as a business is information," says Craig Shumard, vice-president for data security at Cigna. "Being in the employee benefits industry, we are handling very sensitive health and disability information about our customers." Keeping customers' data confidential involves using tools that ensure against data leakage but, just as importantly, it calls for employee awareness and other non-technical measures, he says. "It's really not just about the technology. It's about an end-to-end perspective. It's about risk, being a business enabler, and engaging everyone in the process," explains Shumard.
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