Reconfigured to be the Best: Leading Organizations to Excellence Through Quality Improvement

摘要

In our highly competitive business environment, achieving and maintaining excellence, especially excellence in quality, is imperative for long-term success. Effective leadership is key in framing excellence as a goal, promoting it as a culture, communicating clearly, and maintaining transparent governance structures. A study based on data from the applications of the 51 winners of the Malcolm Baldrige National Quality Award from 2000 to 2010 showed that leaders must engage actively within four behavioral domains-operational alignment, employee engagement, stakeholder balance, and social involvement-and also manage for balance and integration.