Framework on Measuring Effectiveness and Efficiency of Transport Administrations

摘要

Around the world, governments and the communities that they serve are seeking to better understand if the services delivered by the public sector are meeting long term strategic objectives and the societal outcomes and needs of citizens. Public service organizations, including the transport sector, are under increasing pressure to achieve and demonstrate results. While specific drivers may vary from country to country, or within a country, almost everywhere a strong imperative exists to achieve outcomes that matter to the public and improve the quality of people's lives. A well-developed Strategic Plan supported by appropriate and relevant measures can help to achieve this outcome.