A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+

摘要

ince 1999, the Texas A&M University Libraries have used thenLibQUAL+?survey to assess programs, collections, and services. Asnthe major partner with ARL in the development of the protocol, thenLibQUAL+?theory of service quality is used as the framework from which tonassess the success of the libraries from three dimensions: affect of service,ninformation control, and library as place. In an age of accountability for higherneducation worldwide, there is a growing need for effective means ofnlongitudinal assessment useful in local contexts as well as cross-institutionalncomparisons for institutions of higher learning and their libraries. Stakeholders,nincluding students, parents, taxpayers and the public at large all have an interestnin society’s libraries that become more expensive to operate each year,nparticularly in contrast to information readily and freely available.