Another Tool in the Assessment Toolbox: Intergrating LibQUAL+~(TM) into the University of Washington Libraries Assessment Program

摘要

The University of Washington is one of five institutions that participated in the LibQUAL+~(TM) surveys conducted each year since its pilot phase in 2000. These surveys are sponsored and administered by the Association of Research Libraries (ARL) and Texas A&M University. This paper reviews the administration, methodology and results from the LibQUAL+~(TM) surveys in the context of an existing assessment program at the University of Washington Libraries that employs a suite of assessment tools. It also compares our LibQUAL+~(TM) experience with the set of expectations we articulated in 1999 for participating in the LibQUAL+~(TM) project.