Aden Adams: More unconventional thinking at CSX Transportation

摘要

First CSX Transportation recruited Jim Schultz, the fighter-pilot cum operating officer who reasoned that if you sincerely treat employees as human assets—not intimidate them to con-form—valuable creativity and loyalty will be unleashed. Then came Ron Conway, the former Conrail operating officer who proved that by genuinely involving every level of employee in decision making, a motivated, goal-oriented team emerges.