Unbiased, independent, confidential reports can be yours, helping you to identify areas of excellence amongst your staff and facilities, as well as those requiring attention or training needs.rnOur nationwide teams of plain-clothed Mystery Travellers visit stations, make enquiries and purchase tickets, reporting on all aspects of customer service received at the station. Any issues with infrastructure -such as functionality of station facilities -are also included in the report.rnThey then undertake rail journeys, providing concise details of all quality aspects with in-depth comments and observations. Reports show how your service was delivered on the day. Only the Mystery Traveller can provide impartial feedback on the real customer experience that you are providing and enable remedial action to be taken where required, especially before that all-important National Passenger Survey.
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