In the September 2009 issue of Which? magazine, the Consumers' Association returns to the reliability of fares information provided by railway staff at stations and telephone enquiry bureaux.rnThe article reported the results of a survey in which station staff and the National Rail Enquiries call centre were asked for the cheapest way to make specific journeys by train. A 'leading fares expert' had devised 20 journey scenarios, which were put to ticket office staff at five stations and in five telephone enquiries. All covered walk-on fares rather than advance tickets.
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