Quality improvement is a key principle of total quality management and a never-ending process for every organization. A systematic approach is crucial for improving process and product quality to enhance organizational competitiveness.This article discusses quality improvement and big data, emphasizing the effect of big data on quality improvement. In addition, some related techniques and examples of big data analysis are covered.Many organizations have attempted to develop a systematic approach that uses specific techniques to improve quality and reduce waste in processes and products. In various industries, quality improvement is usually accomplished through teamwork. Three elements are crucial for successfully implementing quality improvement (see Figure 1, p. 25).
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