Love It/Hate It

摘要

Nothing stirs up controversy within the quality community quite like Six Sigma. Based on letters, comments and articles, I think it's safe to say Six Sigma might just be one of the most revered-and possibly one of the most reviled-quality methods to date.rnIts detractors cite the approach's rigidity, saying it hinders innovation and creativity required for breakthrough improvement and invention. Proponents credit it with streamlining processes, reducing defects and saving companies millions-even billions-of dollars.