QUALITY-RELATED NEWS FROM AROUND THE WORLD

摘要

"To Create a Great Customer Experience, Sweat the Small Stuff." There's a famous book called "Don't Sweat the Small Stuff" that teaches people how focusing on the little things in life is a recipe for unhappiness. For organizations seeking to create the best customer experiences in their industry, however, sweating the small stuff and focusing on details can help them create a better customer experience.