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摘要

W. edwards deming was truly one of the quality giants of the 20th century. A pivotal event in quality history occurred during one of his four-day seminars in Houston in 1990 when he introduced his system of profound knowledge. "My aim is to provide a foundation or system of theory for continual change of practices for management to keep up with the changes that are taking place in this world. Even, perhaps to guide the changes to come," he said at the seminar. Exactly what is his theory all about and how did it evolve? More than 25 years after its unveiling, does the theory still have meaning for management and quality professionals? Is the theory actually being used today to, in Deming's words, "guide the changes to come"?