COAL DELIVERED AT POWER PLANTS several days later than expected. Grain destined for elevators held up because not enough rail cars were on hand. Shipments of cooking oil for a major potato chip plant and frozen french fries for a cluster of fast-food restaurants diverted to trucks. That's a sampling of service-performance issues and their effects that have had some CSX shippers scrambling since March, when the Class I began implementing precision scheduled railroading (PSR) — and dealing with a slow and clogged network as a result. At that time, E. Hunter Harrison took the Class I's reins as president and CEO. He immediately pursued the operating model he adopted and refined several times over the past few decades during his stints as leader of the Illinois Central Railroad, CN and Canadian Pacific.
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