INCIDENT MIRROR TECHNIQUE

摘要

The incident mirror technique is about holding a mirror to investigation reports, ensuring that they work in both directions. It provides a quick, effective way for anyone to validate an investigation report with limited expertise. No matter what causation model a company uses, the incident mirror technique would allow the investigation report to be validated quickly. Clearly, incident investigations are something organizations must get right. Poor investigations do not fix the issues that would prevent a recurrence. Poor investigation reports are nothing more than an exercise in complacency. Good incident investigations are valuable to the organization in that they allow the company to proactively close gaps in the system. By critically reviewing the logic of the report in reverse, gaps in the investigation are easily identified. If a report cannot withstand this simple scrutiny, then it needs work. In asking the right questions, we can improve the quality and engagement in our incident investigations.