PSYCHOLOGICAL SCIENCE FOR SAFETY SUCCESS, PART 2

摘要

This presentation reviewed some critical research-based principles from psychological science regarding the implementation of interpersonal coaching for safety success. First, behavior-based coaching was defined with the letters of COACH: care, observe, analyze, communicate and help. Then a most important but often overlooked component of BBS was explained: interpersonal behavioral feedback. While supportive feedback should be directive; corrective feedback needs to be nondirective and offered with an empathic mind-set. The delivery of more supportive than corrective feedback for safety-related behavior can contribute to a success-seeking safety culture and thereby increase employees' optimism, empowerment and self-motivation to keep each other injury free.