The first phase of the PSE&G safety culture change journey wound its way around this major utility village by village. The second phase focused on issues that could only be addressed system-wide. Throughout the process, a hybrid approach that enlisted grassroots leadership and management support was adopted.rnThe outcome has been the creation of an authentic, sustained safety culture. Walk into any PSE&G location these days and one will hear the language of culture. It permeates the organization. Discussions about safety have moved beyond talk about engineering or training fixes to norms, perceptions, values, beliefs and behaviors. There are safety culture leaders at all levels of the organization, walking the talk.
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