'OURVISION IS TO CREATE A CUSTOMER- CENTRIC BUSINESS'

摘要

Business leader Richard Bowker is leveragingrnthe brand to raise the profile of an integratedrntransport group that's a major operator ofrntrain and bus services as well as inter-city coaches.rnIn a fast-track career Richard Bowker CBE CCMI has gone from graduate trainee at London Underground to chief executive of the multi-million pound National Express Group. But he is probably best known as the man who took on what press pundits described as the 'poison chalice' of chairing the Strategic Rail Authority (SRA) in the aftermath of the Hatfield rail crash.rnThat was in 2001 and after three years spearheading a dramatic recovery the man who describes his key leadership qualities as enthusiasm, passion and energy admits he felt very tired.