Special Issue of Production and Operations Management Social Technologies in Operations

摘要

Building on the Internet and mobile services, social technologies are being developed to facilitate social interactions among individuals and between individuals and firms. Recent years have witnessed an unprecedented explosion in social technologies, such as social media, social networks, and the wisdom of crowds (Hu et al. 2019, Kumar et al. 2018, Lee et al. 2018; Mallipeddi et al. 2021; Qiu and Whinston 2017). Social technologies not just created new business models and new industries, they revolutionized the nature of how businesses operate and changed the landscape of industry competition and operations in supply chain (Cui et al. 2018), online retailing (Qiu et al. 2021), and healthcare (Khurana et al. 2019, Huang et al. 2021). The recent GameStop trading frenzy has again illustrated the power of social technologies in the Reddit investing community (MacMillan and Torbati 2021).