Joint management with the project of infrastructure of contact centers with specific system, using the technology of communication of voice encoded in TCP / IP network of the computer, with components for social inclusion of people with special needs and / or the first job

摘要

Understood by all elements of the model for the use of the technology required for the operation of a basic infrastructure for a contact center.Also using manpower normally excluded from the labour market (disabled and special needs), due to the high cost of upgrading the infrastructure of a company to which the employee can there work, the employee will fulfill their tasks of atendiment The telephone in the home, telecommute (work remote, in his residence),Via the telephony and VoIP system and its computer, working at home, it provides is energy economy of the contracting company, fuel for the special transport, electricity for the advanced computer systems and building installations necessary for the service, which is adapted to The residence of the PDE, it also provides comfort and safety to the tele worker.Because it will remain at home most of the time, where (1) the server MySQL database and web server (Linux with APACHE), to host the CRM systems (Intranet / Extranet), with special components, (2) mail server (can be a system free of charge.We prefer to Google because you can customize it in several ways and use it with a domain of Intemet own operator of the service of contact center) or the innovative system itself, (3) the Internet - a global network of computers, (4) the link of the Ombudsman with characteristics of the sys EMA and / or local telecommunications services (for example, a link El voice and data),(5) the local headquarters of the service operated by a legal person hired as a provider of outsourced services to contractors, belonging to the basic system of the project, according to its forming bases and characteristics of the system, (6) storage (data storage unit of the system D. The model).Preferably the raid - 1 for the storage of backup of the databases and telephone connections served by the tele workers (is a record with the legal appeal in the case of the actions of consumers and serves for monitoring QoS (quality of service) and SLA (if the services are In accordance with the contract, within the system), (7) the administration of the service manager location,With the fall acteristicas system), (8) supervisor call (9) access point (hot spot) of the Wi Fi network for use by visitors, completely identifiable, VoIP server (10), (11) user PNE works at home, home ofice with your PC, projects of primary coupled with the elements to be Come the poor according to the project, (12) broadband connection.(13) provider of broadband site, registered by the system.