Business re-engineering through integration of methods and tools for process innovation

摘要

A business process may be considered a technical system that generates value by turning available resources into products or services to be sold. When the process is not able to exploit all available resources in terms of market demand, raw materials, etc., the value generated by the system decreases owing to a lack of functionality or performance. The current paper presents an original road-map, based on the integration of different methods and tools (namely IDEF, TRIZ, TOC), able to support the analysis of an industrial production process in order to identify business opportunities that are not exploited to their maximum extent. The proposed approach goes from the As-Is process to the definition of a To-Be model by moving from the actual reality to the economic domain and then back to the desired or expected future reality. The link between these two domains is constituted by the functional domain, and the identification of the functional needs is the step to define innovation challenges aimed at removing business limits. An application of the road-map to improve the production process of solid biofuels is also presented as a case study in order to clarify and validate the proposed approach. [PUBLICATION ABSTRACT]