The Big MACK ATTACK

摘要

For two years running, Mack Technologies has taken home top honors in Circuits Assembly's Service Excellence Awards for companies of $100 million to $500 million in annual revenues. What's its secret?rnA customer service strategy based on execution performance and using data, derived through open and honest communication with customers, to drive improvements in performance, company officials say. Westford, MA-based Mack (macktech.com) attributes its ability to follow this strategy to an evolving corporate culture that places a high value on supporting customer requests and exceeding expectations.