WHEN A CUSTOMER learns their much-needed PCB job has inexplicably gone into the dreaded "hold" bas-ket, the instinctive response is indignation. Let's take a moment to examine the possible reasons. After all, the fabricator doesn't want an unhappy customer, nor a pause in work volume. Yet, a great deal of precise data is needed to build a printed circuit board. As layer count and complexity increase, so does the volume of correct information needed by the fabricator to prop-erly manufacture the job. If some necessary data are missing, the CAM operator will hand the file back to sales to sort out the problems. The one steadfast rule all PCB manufacturing facilities hold dear is "we don't guess." Never. Break that rule and the consequences will bite back hard. To ensure no one is guessing, every question must be answered. If you failed to specify a tolerance on a set of holes, the job will go on temporary hold until the CAM operator can get a suitable answer. If you have an electrical short between ground power layers due to a misplaced via, the job goes back to sales to sort out. When a job is on hold for a serious problem, the result can be days of delay. If there are one or two small issues, however, in many instances the CAM operator or sales will call and sort it out. They might be able to move a trace or two to prevent a short, for example, or change a pad size to correct a problem with an annual ring that is too small. However, the CAM operator must meet a quota of jobs each day to keep the manufacturing facility fully loaded. They do not have an abundance of time to fix a multitude of problems in an individual customer's data. Other jobs are waiting! In that case, the CAM operator hands the file back to sales to reject the data. The customer can then fix it and resubmit it through the whole process of price quote, DRC (design rule check) and setup.
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