Noritz Boosts Tankless Water Heater Service Quality with New Technical Support Web Site and In-House Call Center

摘要

Noritz America recently unveiled two customer-service initiatives - a Technical Support Web Site and an In-House Call Center - with the goal of delivering information more quickly and efficiently to customers, whether their preferred method is the telephone or online. The origins of both initiatives can be found in the product application and installation questions that contractors and homeowners routinely ask Noritz sales and service personnel on a daily basis, according to Scott Isaksen, manager of Application Engineering.